We are dedicated to providing you with seamless, hassle-free, and economical delivery services, ensuring that your orders reach you timely and safely. Below, we delineate the various facets of our delivery policy:
1) Delivery Locations
We predominantly facilitate deliveries within the regions of Malta and Gozo, staunchly covering every accessible area to bring our services closer to you. Moreover, we are open to catering to delivery requests outside Malta and Gozo on a case-by-case basis.
2) International Deliveries
For customers desiring delivery outside Malta and Gozo, we are here to assist you. We collaborate with our courier partners to ascertain the feasibility and the associated costs for international shipping. Kindly get in touch with our customer service team to discuss your specific requirements and obtain a customized quote. We recommend customers to reach out to us for individualized assistance to facilitate such deliveries, allowing us to serve you better and meet your expectations precisely.
3) Delivery Fee
3.1) Delivery by courier
Our standard delivery fee for shipments from Malta to Gozo is set at a flat rate of €10, ensuring predictability in costs and simplicity in process, irrespective of your order’s size and weight.
3.2) Free local pick-up from Balzan or Birkirkara
We are pleased to offer a cost-effective and convenient alternative for our customers – free local pick-up! If you prefer to collect your orders personally, we have designated pick-up points available in Balzan and Birkirkara. By choosing this option, you can save on delivery fees and collect your items at a time that suits your schedule.
Simply select the “Free Local Pick-Up” option during the checkout process and our customer service team will coordinate with you to provide further details on the pick-up locations and timings. We are committed to providing flexible solutions to enhance your shopping experience and meet your individual needs.
4) Courier Partners
To uphold our promise of secure and timely deliveries, we have enlisted the services of reputable third-party courier partners renowned for their service excellence. This collaboration ensures that your products are handled meticulously and delivered in impeccable condition.
5) Dispatch Time
We diligently work to dispatch your orders within a span of two working days post order placement, excluding weekends and public holidays in Malta and Gozo, to curtail any undue delays and enable you to enjoy your purchases sooner.
6) Delivery During Weekends and Public Holidays
Kindly note that we cease delivery operations during weekends and public holidays in Malta and Gozo. Orders placed during these periods will be promptly dispatched on the ensuing working day. We appreciate your understanding and cooperation.
7) Delivery Delays
Although rare, delivery delays can occur due to external impediments such as inclement weather, traffic hindrances, or logistical issues encountered by our courier partners. Rest assured, we will endeavor to keep you abreast of the status of your delivery in such scenarios.
8) Package Reception
We advise checking the package for any damages or discrepancies while receiving it in the presence of the delivery personnel. Please report any concerns promptly to facilitate quick resolutions.
9) Contact Us
For any queries, concerns, or specific requests pertaining to your delivery, feel free to connect with our customer support team, who are always on standby to assist you with the necessary information and ensure a smooth delivery process. Click here to contact us.
10) Feedback
Your feedback is pivotal in aiding us to enhance our delivery services. Post receiving your package, we invite you to share your delivery experience with us, helping us to refine our processes continually.
We strive to foster a culture of transparency and trust with our valued customers, consistently working towards elevating your shopping experience. Thank you for your continued patronage and trust in our services.